eJalseva of Maharashtra WRD


Background of Maharashtra Water Resources Department (MWRD):
Water is included in the state list (List 2) of 7th schedule of the Constitution of India except inter-state rivers and river valleys. All activities related to planning, development and management of water resources are undertaken by the respective states. All surface water management related activities in the State of Maharashtra are managed by Water Resources Department (WRD). The Water Resources Department (formerly known as Irrigation Department) has a glorious history of Irrigation and Water Management over last 150 years. The MWRD came into existence in 1867 as a separate organization under Public Works Department during British era. The state of Maharashtra came into existence in the year 1960 after bifurcation of old Bombay State into Maharashtra and Gujarat.  In the year 1960 the Public Works Department was divided into Irrigation Department and Building and Communication Department. On 26 October 2004, Irrigation Department is renamed as ‘Water Resources Department’ resembling the importance of water as a scare resource.
The Water Resources Department is entrusted with survey, investigation, design, construction, maintenance and management of water resources and hydropower projects in the river basins of the state. It also undertakes command area development programs, water drainage schemes, research activities, training, dam safety, quality control, hydrology data collection and analysis, Kharbhumi schemes etc. Till 2012, department constructed 3,332 water resources project and thereby created water storage capacity of 54,000 Mcum and irrigation potential of 48.61 lakh ha across state.
Introduction to e-Jalseva:
The Maharashtra Water Resources Department (MWRD) is managing precious resource for the state of Maharashtra and department has created huge infrastructural projects. MWRD is implementing innovative e-Governance project named as “e-Jalseva”. Earlier, project was started as component of MWSIP and named as Integrated Computerized Information System (ICIS). The 34 modules (refer annexure 1)  from 8 functional area covering all major activities of the department will lead to less-paper working. e-Jalseva project will ensure integrated, real time, one point source of all water related information of state as a whole. Further using BI tools the optimum utilization of resources and informed decision making is also possible.
The modules like Asset Management, Litigation Management, Parliamentary questions, training, accounts etc. are helpful for other departments as well.  The capacity building initiatives through CIO course and special e-Governance course of IIM Indore are prominent initiatives carried out by MWRD. The department owns the project and dedicated officers are driving this project. The success of project implementation lies in top down and bottom up approach adopted for sensitizing the officers which is also unique in this project. The in-house data digitization initiatives and concept of eJalseva Month viz. “eJalseva Abhiyaan” was as effective, as it was innovative. The ‘panchsutri’ of awareness, training, data digitization, data validation and use of system were powerful parameters for driving the initiative.
World Bank & Chief Secretary of Government of Maharashtra have appreciated efforts taken for this project and NISG has created case study on this project for CIO course as every aspect of this project is an innovative initiative. This project is a first initiative of its kind in the country and department has devised a vision plan including GIS maps, eMeasurement Book and canal automation using SCADA system for collecting data at source and automatic passing of same to the stakeholders.
Problems, Issues & Challenges
1.      All processes were simple & efficient when originally designed. But Processes became complex & inefficient with passage of time due to-
·         Addition of sub-processes to handle exceptions
·         Changes in environment and
·         Increase in customer expectations
·         Increase in volumes
·         Changes in structure of department due to formation of corporations
2.      Duplication & dis-integrated approach of data capturing leading to conflicting information at various forums.
3.      Timely availability of Information at various levels.
Benefits & Status:
eJalseva was conceptualized to achieve the following objectives:
·                     Better WR management with real time data regarding availability & demand.
·                     To enable WRD to deliver services, in more effective & client oriented manner.
·                     To improve efficiency of Administration.
·                     To exercise better financial and budgetary control.
·                     To facilitate a collaborative working culture.
·                     Capturing data where it is generated & dissemination of data electronically wherever & whenever required.
·                     Informed decision making
·                     Better work flow management.
The Clarity PPM product suite is the main stay COTS product used for developing the ICIS application with web based front end. It consists of forms, reports and work flow mechanism to present the MIS of any  module.
·                For a smooth roll out and successful implementation of eJalseva, a dedicated Project Management Office (PMO)  has been established at Pune under Superintending Engineer, Koyna Design Circle in July2012.  PMO coordinates the activities  of  related vendor management and procurement management.
·          The PMO, comprising of about 9 officers having departmental domain knowledge  and 3  technical experts from PMO partner NISG, aims to ensure sustained performance and improvements to the e-Jalseva application in the future. PMO provides technical advisory and hand holding support to the field officers during and after the roll out of the system.
·         An integral part of any eGovernance Project, Change Management (CM) has been an instrumental tool for driving the acceptance of the project among the WRD employees. Focusing primarily on Training and Communication strategies and their implementation, the PMO has carried out numerous awareness workshops and trainings to drive the project. To train the application, a Master Trainer (MT) / Trainer of Trainers (ToT) approach has been adopted.
·         As of now about 15000 plus man days of trainings have been imparted by the PMO. 800 plus Master Trainers have been trained so far.
·         Under Project Management activities, all  34 modules went  live in a phased  manner. Initially, a total of 42 pilot projects were entered in the system across six administrative divisions in Maharashtra.  Network connectivity for the project is being provided by BSNL through VPN over broadband.  Network connectivity at 645 locations is already completed by BSNL . User level hardware (Lot I) was delivered to all WRD offices and installation got completed at around 700 locations also training for the hardware, Linux operating system and Open Office is  completed.
·         Till date around 3700 plus irrigation projects have been entered in the module M8 of the system which is the master data and provides inputs to all the other modules. For Non Irrigation (NI) assessment data, related to NI customers and Farmers, the Master data has also been entered in module M19 of the system and   6356 customers for Non Irrigation are created and validated. Also more than 10,03,190 farmers data on various projects is entered. Online submission of Monthly accounts from module M24 of the system to Accountant General, Nagpur through web service has already been achieved successfully since January 2014.  This is being done by 137 divisions now being entered through the system only.
·         Around 150 GB data of textual data  is present in the system. In addition another 50 GB of data in form of attachments has been input by the departmental.
Project Milestones
Proposed / Achieved timeline
ICIS Strategy & Roadmap
March 2007
As Is study
Aug 2007
To be study
March 2008
RFP for selection of SI
Nov 2008
Selection of SI
July 2009
Inception report & project plan
Oct 2009
RGT template finalisation
March 2010
Requirement gathering
Oct 2010
Nov 2010
Dec 2010
ICIS Application development
June 2011
Testing (UAT)
Dec 2011
Data digitisation for pilot
Aug 2012
Selection of hardware vendors
June 2012
Hardware deployment(Lot I)
Jan 2013
(Lot II)
Jan 2014
Last mile network connectivity
September 2014
Server setup at SDC, Mumbai
Mar 2013
Third Party Security audit
Jan 2013
Mar 2013
Application migration to SDC
April 2013 (Total installation)
Pilot I launch
Sept 2012
Pilot II launch
Feb  2013
Pilot III launch
Mid June 2013
Go Live
May 2013
Operational acceptance
ICIS projects' procurement and training components' implementation are completed for by March 2014 as per above status. Post implementation completion all the infrastructure procured and applications developed will be under 3 years warranty. The customized e Jalseva application will also have additional 3 years post warranty support from the System Integrator.
Impact of e-Jalseva:
            e-Jalseva is ambitious eGovernance initiative of Maharashtra Water Resources Department    which was conceptualized as Management Information System and later on it was re-designed and implemented as comprehensive integrated e-governance project covering 726 offices of department. Employees, citizens, farmers, water user associations, industries, contractors, project affected persons, other government departments, media etc. are the major stakeholders of the department. Although e-Jalseva is designed so as to fulfill major requirements of these stakeholders, at this stage of implementation, biggest beneficiary of the system is its employees.
                Currently, e-Jalseva is at transaction stage where electronic delivery of some processes is achieved and road map is prepared and being implemented in a phased manner in order to progress to Transformation stage, where there will be joined-up services and all transactions will be carried out through system only.
Following are the tangible benefits observed after use of e-Jalseva-
1)     Centralized unified Database: Earlier data was available at or near source. Whenever policy makers required some data, letter is sent to lower level office asking to submit data in prescribed format. When data is received, often it was observed that it was inconsistent and not matching with earlier record entries.  Even some time data was not made available due to various reasons. E-Jalseva helped to create central database which updated by the owner of data and validated by superior officer and thus instantaneously data is made available for decision making.
2)Saving in Time, effort and cost: Approximately 15 days to 2 months were required to gather the data from field office to Mantralaya. E-Jalseva acts as speedy route for commination between various levels of authorities including vertical and horizontal data movement.
3)Record Management and Documentation: Huge amount of information is generated while constructing and managing water resources projects, which if not captured gets vanished. E-Jalseva provided platform for one-stop solution for all records and documentation.
4)     Empowerment of Employee: The system helped many employees to be acquire knowledge about ICT and some of them become expert in computer and started solving problems faced by other employees. MWRD decided to digitize all its data through its employees only. It was crucial decision, but after proper training the idea worked successfully. This helped in getting in-depth understanding of system to the employee as well as cost is saved as outsourcing is avoided.
5)     Infrastructure Development: Laptops, Desktops, printers, LAN, Network connectivity etc. is provided as a part of e-Jalseva empowered infrastructure facilities in the offices of MWRD. Some offices were remotely located were not connected with Broadband internet connection are now connected to world of internet.
6)               Master Trainers: This concept was efficiently implemented for inculcating training to the employees. The human resource capacity of MWRD is approximately 50,000. It is not possible to train all employees in short span of 2 year. Therefor concept of Train the Trainer is adopted and selected officers were trained to acquire certain level of understanding of e-Jalseva and they conducted training session in their offices at filed level. They also acted as help desk for many employees.
7)      Capacity Building: Till date about 15,000 plus  man days training is provided within the department. Training, workshops, discussion forum etc were organized as and when required and on regular basis. Nearly 800 master trainer along with Change Management division of PMO office worked hard to empower employees of MWRD.
                As already mentioned, current version of e-Jalseva is focused on its employees (G2E) l. In coming time, it is planned to bring out next version of e-Jalseva catering the more to the  needs of citizens, industries and contractors. Then impact assessment on these stakeholders will be studied.
List of Modules & Functionalities of e-Jalseva
Functional Area
Functionality in brief
Unified WRD Portal, centralised access to ICIS
Project Investigation
Project Investigations
Creation of a Project. Information about the project would be available to all modules
Hydrological Data
Water availability and decimation of river and rain guage data
Finalising Annual Design Program
Facilitate tracking of consultancy work
Small Hydro Projects
Facilitate monitoring of SHPs and vetting of TEFR
Land Acquisition
LA proposal, clearances, tracking of  LA & rehabilitation status
Estimates and DTP
Estimates for works and draft tender papers
Construction , contract management & Progress Monitoring
Projects and Contractors database and physical and financial monitoring
Mechanical Organization
Earthwork & Canal Cleaning execution and Gate Manufacturing
Monitoring Projects  under AIBP
Proposal for loan assistance under AIBP and payment of bills
Inspection & Quality Control
Program for inspection of work and quality control procedure
Dam Safety / Monitoring
Dam inspection, gate inspection & annual health report
Maintenance of Completed Projects
Annual Maintenance plan and proposal for project maintenance
Land Reclamation
Construction of drainage schemes for land reclamation
Flood Control & Disaster Management
Compilation & Dissemination of flood data
Irrigation Management
Delineation of Command and WUAs
Formation of Water User Associations and delineation of command
Water Entitlement
Issuing entitlements and monitoring of usage; transfer of entitlements
Water Release Schedule
Collection of water demand, issuance of passes and preparation of rotation program
Assessment, Billing and Recovery
Water usage billing and recovery
Water Auditing and Benchmarking
Account of water utilization, water account preparation, water auditing and benchmarking
Annual Training Program and selection of trainees
Professional Exam
Exam calendar, exam applications and hall tickets
Material /Soil / Steel Testing
Cost estimate for testing, testing report, client list & feedback
Support functions/finance & establishment
M24:Accounts Reconciliation with Treasury & AG
Maintaining monthly accounts and reconciliation
Inspection / Audit Report Compliance
Compliance of audit para
Assembly / Parliamentary Questions
Questions Reply & Assurance Monitoring
RTI application compliance
Asset Management
Register and inventory of various assets
Litigation Management
Record of court cases
Meeting Management
Scheduling meetings and circulating minutes
Library Management
Library database, requisition and issuing of books
Grievance Redressal
Registering complaint and track resolution
Reservation of Inspection Bungalows
Bungalow database and rooms reservation
e-Governance Road Map for MWRD:
                The enthusiasm and acceptance of existing e-Jalseva encouraged PMO to prepare Vision 2020 report which includes several ICT based innovative initiatives which will fulfill the requirements of all stakeholders and achieve sustainable water management in a state. The e-Governance Roadmap is prepared to provide a framework for more coordinated focus for the implementation of ICT systems as part of enabling the MWRD’s development objectives and streamlining the implementation of the e-Governance Strategy for Vision 2020. The roadmap also sets specific goals and targets whose achievement will not only deliver better services to more citizens, but will also result in cost saving in the delivery of services while enabling many new types of services to be created as part of the water and irrigation sector development. The Vision 2020 roadmap includes-
a)      Enhancements to e-Jalseva:-
1)            GPR of basic modules ---Already started
2)            Improved user interface & simpler forms--- Ongoing activity
3)            Enhanced reporting and dashboard features using business intelligence tools
4)            Online estimate preparation functionality including DSR, rate analysis etc.
5)            e-Measurement Book, billing and  contracts management
6)            Online submission of monthly accounts
7)            Information System for Water Users Associations for enhancing participation
b)      Mobile Based Services
1)            Flood alerts
2)            Meetings/reminder alerts to concern officers
3)            Water supply, billing and related information communication
4)            Reservoir storage data input from field staff
5)            Geo-time stamped photographs for documentation for work in progress
c)       Remote Sensing and GIS-based Decision Support System
1)            Support for Water Management & Irrigation management
2)            Mapping State Water Plan vis-à-vis created and balanced water in a state
3)            Mapping of water bodies using GIS maps and remote sensing data
4)            Mapping of canal network & structures
5)            Command area map and catchment area map
6)            Mapping of irrigation potential achieved based on satellite data as compared to actual
7)            Impact assessment of irrigation projects using land-use parameters
8)            Flood line maps
d)      Other Key Components
1)            Development of HRM related module consistent with requirements of MWRD.
2)            GPR & Reforms
3)            Enablement of service delivery through CSC like Maha e-Seva Centre
4)            Integration with e-Office
5)            Integration with e-Payment Gateway payments
6)            Integration with GRAS of Government of Maharashtra
e)      Provisioning of ICT infrastructure:-
1)            Department wide e-mail solution
2)            Video-conferencing solution
3)            LAN, WAN and VPN connectivity
4)            Appropriate mobile devices as per technological requirements.
f)       Integration with Other eGov Project
1)            Integration with BDS
2)            Integration with the Sevaarth
3)            e-Service Book
4)            Land Records Information System
5)            UID/ Aadhaar
6)            Portals developed by Central Water Commission and Ministry of Water Resource
7)            Agriculture MMP of the Department of Agriculture, Government of India
8)            State-wide e-Procurement & e-Auction system
g)      Other major long Term initiatives
1)            Land Use Mapping system
2)            SCADA based Data Acquisition System for Canal Automation
3)            Decision Support System for Water Management Modeling System-BI Tools
4)            Implementation of cutting-edge ICT-based improvements in the water sector.

Resources Related to eJalseva Project of Maharashtra Water Resources Department
(earlier Integrated Computerized Information System)
e-Jalseva (earlier ICIS) Newsletters
ICIS Bulletin:- May-2011-Vol-1, Issue-01
ICIS Bulletin:- May-2012-Vol-2, Issue-01
ICIS Bulletin:- Jun-2011-Vol-1, Issue-02
ICIS Bulletin:- Jun-2012-Vol-2, Issue-02
ICIS Bulletin:- Jul-2011-Vol-1, Issue-03
ICIS Bulletin:- Jul-2012-Vol-2, Issue-03
ICIS Bulletin:- Aug-2011-Vol-1, Issue-04
ICIS Bulletin:- Aug-2012-Vol-2, Issue-04
ICIS Bulletin:- Sep-2011-Vol-1, Issue-05
ICIS Bulletin:- Sep-2012-Vol-2, Issue-05
ICIS Bulletin:- Oct-2011-Vol-1, Issue-06
ICIS Bulletin:- Oct-2012-Vol-2, Issue-06
ICIS Bulletin:- Nov-2011-Vol-1, Issue-07
ICIS Bulletin:- Nov-2012-Vol-2, Issue-07
ICIS Bulletin:- Dec-2011-Vol-1, Issue-08
ICIS Bulletin:- Dec-2012-Vol-2, Issue-08
ICIS Bulletin:- Jan-2012-Vol-1, Issue-09
ICIS Bulletin:- Jan-2013-Vol-2, Issue-09
ICIS Bulletin:- Feb-2012-Vol-1, Issue-10
ICIS Bulletin:- Feb-2013-Vol-2, Issue-10
ICIS Bulletin:- Mar-2012-Vol-1, Issue-11
ICIS Bulletin:- Mar-2013-Vol-2, Issue-11
ICIS Bulletin:- Apr-2012-Vol-1, Issue-12
ICIS Bulletin:- Apr-2013-Vol-2, Issue-12
e-Jalseva Bulletin:- May-2013-Vol-3, Issue-01
e-Jalseva Bulletin:- May-2014-Vol-4, Issue-01
e-Jalseva Bulletin:- Jun-2013-Vol-3, Issue-02
e-Jalseva Bulletin:- Jun-2014-Vol-4, Issue-02
e-Jalseva Bulletin:- Jul-2013-Vol-3, Issue-03
e-Jalseva Bulletin:- Jul-2014-Vol-4, Issue-03
e-Jalseva Bulletin:- Aug-2013-Vol-3, Issue-04
e-Jalseva Bulletin:- Aug-2014-Vol-4, Issue-04
e-Jalseva Bulletin:- Sep-2013-Vol-3, Issue-05
e-Jalseva Bulletin:- Sept-2014-Vol-4, Issue-05
e-Jalseva Bulletin:- Oct-2013-Vol-3, Issue-06
e-Jalseva Bulletin:- Oct-2014-Vol-4, Issue-06
e-Jalseva Bulletin:- Nov-2013-Vol-3, Issue-07
e-Jalseva Bulletin:- Nov-2014-Vol-4, Issue-07
e-Jalseva Bulletin:- Dec-2013-Vol-3, Issue-08
e-Jalseva Bulletin:- Dec-2014-Vol-4, Issue-08 
e-Jalseva Bulletin:- Jan-2014-Vol-3, Issue-09
e-Jalseva Bulletin:- Jan-2015-Vol-4, Issue-09
e-Jalseva Bulletin:- Feb-2014-Vol-3, Issue-10
e-Jalseva Bulletin:- Feb-2015-Vol-4, Issue-10
e-Jalseva Bulletin:- Mar-2014-Vol-3, Issue-11
e-Jalseva Bulletin:- Apr-2014-Vol-3, Issue-12
Water Resources  Civil Engineering Notes  Aamhi Sangamnerkar  Books
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